Terms
Terms of service
These terms cover the Reboteo website, the dashboard and the messages clubs send with it. By creating an account or using the service, you accept them. If you use Reboteo for a club, you accept them for the club too.
Last updated on 3 November 2026.
Who we are
Reboteo runs this website and the Reboteo service. You can reach us at hello@reboteo.com.
The service
Reboteo reads a club's bookings and players from Playtomic and sends players messages for the club, on WhatsApp and by email, such as lesson reminders, free-spot invites, win-backs and follow-ups after a first booking. When the club turns it on, it uses an AI model to draft replies to players, which staff approve. Club staff use the dashboard to set it up, see what was sent and act on replies. Reboteo is not affiliated with Playtomic.
Accounts
Staff sign in with an email and password, or with Google. Keep your sign-in details to yourself, and tell us if someone else may have used your account. The club tells us who on its team gets access, and answers for what they do in the dashboard.
What the club is responsible for
The club connects its own Playtomic account and WhatsApp Business number, and must be allowed to do so. The club chooses which messages go out and what they say. The club must have the right to contact its players: a lawful basis for service messages, such as reminders, and the player's consent for marketing, such as invites. The club keeps its players' details up to date in Playtomic. For its players' data, the club is the controller, and Reboteo handles that data on the club's instructions, under the data processing agreement we sign with the club before its messages go live.
Acceptable use
Use Reboteo only to message your club's own players about your club. Don't send spam, or misleading, offensive or unlawful content. Don't send marketing to players who haven't accepted it, and don't message people who aren't your club's players. Don't try to get around the service's limits or security, overload it, or reach another club's data. Follow Playtomic's and WhatsApp's own terms. If an account breaks these rules, we may pause its messages or the account.
Messages, consent and unsubscribing
Reboteo checks every message again just before it goes out. Marketing messages only go to players who accepted marketing messages in Playtomic. A player gets a limited number of marketing messages each week, and none during the club's quiet hours. Every automatic email has an unsubscribe link, and every WhatsApp message the club starts says to reply STOP. Once a player opts out, they get nothing more from Reboteo for that club, and a later sync doesn't undo it. If you are a player, the club sent you the message: reply STOP, use the unsubscribe link, or ask the club.
The pilot
Reboteo is in a pilot with a few clubs. Features may change, be added or be removed. We work to keep the service running, but we can't promise it is always available or free of errors. A message can arrive late, or not at all, for example when Playtomic, WhatsApp or our hosting has a problem. Don't rely on Reboteo as the only way to tell players something important.
Fees
During the pilot, a club pays the discounted monthly fee agreed with us, with no setup fee. Any month with fewer than 10 spots filled through Reboteo's messages, as the dashboard counts them, is free. Meta bills the club directly for WhatsApp's own message fees. The demo is free. We agree any change to the fee with the club first.
Data and privacy
How we use the details of people who fill in the pilot form or create an account is on our privacy page. For players' data, the club decides and we follow its instructions, as the data processing agreement with the club sets out.
Intellectual property
Reboteo's software, design and texts belong to us. The club keeps its data, its name and logo, and the messages it writes. The club lets us use them only to run the service for it. Playtomic and WhatsApp are trademarks of their owners.
Liability
During the pilot, we provide Reboteo as it is. As far as the law allows, we are not liable for indirect losses, such as lost bookings, revenue or data. Nothing in these terms limits a liability or a right that the law doesn't allow us to limit.
Ending the service
A club can stop using Reboteo at any time by writing to us. We can end an account with notice, or pause it straight away if it breaks these terms. When a club leaves, we stop its messages and delete its players' data, as the data processing agreement with the club sets out.
Changes to these terms
We may update these terms, for example when the pilot ends. We change the date at the top, and we email clubs before an important change applies. If you keep using Reboteo after that, the new terms apply.
Contact
Questions about these terms? Write to us at hello@reboteo.com.