Demo data
Automations
8Marketing message

First-timer follow-upLive

Ask new players how their first visit went, and invite them back at the same time. Unhappy replies go to the owner.

On
How it works
Every few minutes Reboteo reads Playtomic. When the trigger happens, the message is checked, written and sent.
  1. 1 · Trigger

    A player's first booking at the club has ended

    Seen in Playtomic

  2. 2 · Checks
    • Marketing consentOnly players who opted in
    • Quiet hoursHeld from 21:30 to 09:00
    • Weekly limitMax 2 marketing a week
    • Still relevantFirst booking here, none since
  3. 3 · Message

    How did it go?

    Court at the same time next week

    In the player's language, with the club's name

  4. 4 · Channels
    • WhatsApp
    • Email

    Email when a player has no phone number

Message texts

What players receive, in Spanish, French and English. The club approves each text once. WhatsApp versions also need Meta's approval.

Approval status
First-timer follow-upMarketing
Sent to players · WhatsApp template first_timer
PS
Padel Sol Madrid
Business account · +34 910 55 42 10
Tue 27 Oct
Hola Álvaro, ¡gracias por jugar en Padel Sol! ¿Qué tal fue? ¿Te apetece volver a la misma hora, lunes, 2 de noviembre a las 19:00? Reserva tu plaza con el botón de abajo. O responde SÍ y te reservamos la plaza.Responde STOP para no recibir más mensajes.20:40Reservar en Playtomic
Sample from your club: Álvaro Romero · Court at the same time as their first visit
Meta category: Marketing
Offers and recommendations. Only for players who accepted club communications.
Utility
~$0.0135
per message
Marketing
~$0.06
per message

Approximate WhatsApp price in Spain. Utility messages sent within 24 h of the player's last message are free. Emails cost nothing extra. Meta's rate card is the source of truth.

  • Two ways to say yes: a button to book in Playtomic, or reply YES
  • Ends with "Reply STOP" on WhatsApp and an unsubscribe link by email
  • Counts towards the weekly limit of marketing messages per player
  • Never sent during quiet hours
Variables
The text submitted to Meta, and what fills each slot.

Hola {{1}}, ¡gracias por jugar en {{2}}! ¿Qué tal fue? ¿Te apetece volver a la misma hora, {{3}}? Reserva tu plaza con el botón de abajo. O responde SÍ y te reservamos la plaza.

SlotVariableSample
{{1}}
Player's first name
playerName		Álvaro
{{2}}
Club name
clubName		Padel Sol
{{3}}
Day and time
when		lunes, 2 de noviembre a las 19:00
URL button: “Reservar en Playtomic”

Opens the booking page in Playtomic. Meta approves the start of the link; each message adds the lesson or tournament.

https://app.playtomic.io/{{1}}
Sample: tenant/8f2c1d7a-padel-sol?activity=slot-2026-11-02T18%3A00Z
Settings
Applies to first-timer follow-up only
Send after the first booking ends

Quiet hours move it to the morning. One message per player, ever.

Unhappy replies

Go to the owner's To do, with what the player wrote

Owner
Performance
Last 30 days
Messages sent
7
1 held back by the rules
Bookings won
2
28.6% of messages
Revenue
€18
From bookings after a message
SentBookings won
Recent messages
The last 8 this automation sent or held back
All messages
  • ÁR

    Álvaro Romero · First-timer follow-up

    Court at the same time as their first visit · Tue 27 Oct, 09:01

    WhatsAppSent
  • AD

    Alba Domínguez · First-timer follow-up

    Court at the same time as their first visit · Sun 25 Oct, 16:31

    WhatsAppSent
  • DG

    Daniel Gómez · First-timer follow-up

    Court at the same time as their first visit · Fri 23 Oct, 09:01

    WhatsAppSent
  • ÓN

    Óscar Navarro · First-timer follow-up

    Court at the same time as their first visit · Sat 17 Oct, 09:01

    WhatsAppSent
  • LC

    Laura Castro · First-timer follow-up

    Court at the same time as their first visit · Sat 17 Oct, 09:00

    Not sent
    Player booked again
  • SH

    Sara Hernández · First-timer follow-up

    Court at the same time as their first visit · Fri 16 Oct, 09:01

    WhatsAppSent
  • LS

    Lorena Sanz · First-timer follow-up

    Court at the same time as their first visit · Wed 14 Oct, 09:01

    WhatsAppSent
    Booked · €9
  • HS

    Hugo Serrano · First-timer follow-up

    Court at the same time as their first visit · Wed 14 Oct, 09:01

    WhatsAppSent
    Booked · €9