Demo data
Automations
6Marketing message

Win back regularsLive

Invite regulars who stopped booking back to court, at their usual day and time.

On
How it works
Every few minutes Reboteo reads Playtomic. When the trigger happens, the message is checked, written and sent.
  1. 1 · Trigger

    A regular (4+ bookings in 90 days) hasn't booked for 21 days

    Seen in Playtomic

  2. 2 · Checks
    • Marketing consentOnly players who opted in
    • Quiet hoursHeld from 21:30 to 09:00
    • Weekly limitMax 2 marketing a week
    • Still relevantHasn't booked again since
  3. 3 · Message

    We miss you on court

    Slot at their usual day and time

    In the player's language, with the club's name

  4. 4 · Channels
    • WhatsApp
    • Email

    Email when a player has no phone number

Message texts

What players receive, in Spanish, French and English. The club approves each text once. WhatsApp versions also need Meta's approval.

Approval status
Win-backMarketing
Sent to players · WhatsApp template win_back
PS
Padel Sol Madrid
Business account · +34 910 55 42 10
Tue 27 Oct
Hola Andrea, ¡te echamos de menos en la pista! ¿Te apetece volver a jugar a tu hora de siempre, domingo, 25 de octubre a las 12:00? Padel Sol Reserva tu plaza con el botón de abajo. O responde SÍ y te reservamos la plaza.Responde STOP para no recibir más mensajes.20:40Reservar en Playtomic
Sample from your club: Andrea Vázquez · Court at their usual day and time
Meta category: Marketing
Offers and recommendations. Only for players who accepted club communications.
Utility
~$0.0135
per message
Marketing
~$0.06
per message

Approximate WhatsApp price in Spain. Utility messages sent within 24 h of the player's last message are free. Emails cost nothing extra. Meta's rate card is the source of truth.

  • Two ways to say yes: a button to book in Playtomic, or reply YES
  • Ends with "Reply STOP" on WhatsApp and an unsubscribe link by email
  • Counts towards the weekly limit of marketing messages per player
  • Never sent during quiet hours
Variables
The text submitted to Meta, and what fills each slot.

Hola {{1}}, ¡te echamos de menos en la pista! ¿Te apetece volver a jugar a tu hora de siempre, {{2}}? {{3}} Reserva tu plaza con el botón de abajo. O responde SÍ y te reservamos la plaza.

SlotVariableSample
{{1}}
Player's first name
playerName		Andrea
{{2}}
Day and time
when		domingo, 25 de octubre a las 12:00
{{3}}
Club name
clubName		Padel Sol
URL button: “Reservar en Playtomic”

Opens the booking page in Playtomic. Meta approves the start of the link; each message adds the lesson or tournament.

https://app.playtomic.io/{{1}}
Sample: tenant/8f2c1d7a-padel-sol?activity=slot-2026-10-25T11%3A00Z
Settings
Applies to win back regulars only
Without a booking for

Then the player gets one message. The next one only after they book again.

Regulars

Bookings in the last 90 days that make a player a regular

Performance
Last 30 days
Messages sent
5
0 held back by the rules
Bookings won
4
80.0% of messages
Revenue
€36
From bookings after a message
SentBookings won
Recent messages
The last 6 this automation sent or held back
All messages
  • AV

    Andrea Vázquez · Win-back

    Court at their usual day and time · Wed 21 Oct, 09:01

    WhatsAppSent
    Booked · €9
  • HM

    Hugo Martínez · Win-back

    Court at their usual day and time · Tue 6 Oct, 09:01

    WhatsAppSent
    Booked · €9
  • LG

    Lorena García · Win-back

    Court at their usual day and time · Wed 30 Sept, 20:12

    WhatsAppSent
    Booked · €9
  • SR

    Sergio Ruiz · Win-back

    Court at their usual day and time · Tue 29 Sept, 18:50

    WhatsAppSent
  • MV

    Marcos Vázquez · Win-back

    Court at their usual day and time · Mon 28 Sept, 20:42

    WhatsAppSent
    Booked · €9
  • MN

    Mario Navarro · Win-back

    Court at their usual day and time · Fri 25 Sept, 09:01

    WhatsAppSent
    Booked · €9